Introduction

These terms and conditions apply between you, the User of this Website (including any sub-domains, unless expressly excluded by their own terms and conditions), and Danny Lewis trading as Sporty Stars , the owner and operator of this Website. Please read these terms and conditions carefully, as they affect your legal rights. Your agreement to comply with and be bound by these terms and conditions is deemed to occur upon your first use of the Website. If you do not agree to be bound by these terms and conditions, you should stop using the Website immediately.

In these terms and conditions, User or Users means any third party that accesses the Website and is not either (i) employed by Danny Lewis trading as Sporty Stars and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Danny Lewis trading as Sporty Stars and accessing the Website in connection with the provision of such services.

You must be at least 18 years of age to use this Website. By using the Website and agreeing to these terms and conditions, you represent and warrant that you are at least 18 years of age.

Intellectual property and acceptable use

All Content included on the Website, unless uploaded by Users, is the property of Danny Lewis trading as Sporty Stars , our affiliates or other relevant third parties. In these terms and conditions, Content means any text, graphics, images, audio, video, software, data compilations, page layout, underlying code and software and any other form of information capable of being stored in a computer that appears on or forms part of this Website, including any such content uploaded by Users. By continuing to use the Website you acknowledge that such Content is protected by copyright, trademarks, database rights and other intellectual property rights. Nothing on this site shall be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademark, logo or service mark displayed on the site without the owner's prior written permission

You may, for your own personal, non-commercial use only, do the following:

• retrieve, display and view the Content on a computer screen

You must not otherwise reproduce, modify, copy, distribute or use for commercial purposes any Content without the written permission of Danny Lewis trading as Sporty Stars.

• Prohibited use

You may not use the Website for any of the following purposes:

• in any way which causes, or may cause, damage to the Website or interferes with any other person's use or enjoyment of the Website;
• in any way which is harmful, unlawful, illegal, abusive, harassing, threatening or otherwise objectionable or in breach of any applicable law, regulation, governmental order;
• making, transmitting or storing electronic copies of Content protected by copyright without the permission of the owner.

Registration

• You must ensure that the details provided by you on registration or at any time are correct and complete.
• You must inform us immediately of any changes to the information that you provide when registering by updating your personal details to ensure we can communicate with you effectively.
• We may suspend or cancel your registration with immediate effect for any reasonable purposes or if you breach these terms and conditions.
• You may cancel your registration at any time by informing us in writing to the address at the end of these terms and conditions. If you do so, you must immediately stop using the Website. Cancellation or suspension of your registration does not affect any statutory rights.

Links to other websites

• This Website may contain links to other sites. Unless expressly stated, these sites are not under the control of Danny Lewis trading as Sporty Stars or that of our affiliates.
• We assume no responsibility for the content of such Websites and disclaim liability for any and all forms of loss or damage arising out of the use of them.
• The inclusion of a link to another site on this Website does not imply any endorsement of the sites themselves or of those in control of them.

Availability of the Website and disclaimers

• Any online facilities, tools, services or information that Danny Lewis trading as Sporty Stars makes available through the Website (the Service) is provided "as is" and on an "as available" basis. We give no warranty that the Service will be free of defects and/or faults. To the maximum extent permitted by the law, we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality. Danny Lewis trading as Sporty Stars is under no obligation to update information on the Website.
• Whilst Danny Lewis trading as Sporty Stars uses reasonable endeavours to ensure that the Website is secure and free of errors, viruses and other malware, we give no warranty or guaranty in that regard and all Users take responsibility for their own security, that of their personal details and their computers.
• Danny Lewis trading as Sporty Stars accepts no liability for any disruption or non-availability of the Website.
• Danny Lewis trading as Sporty Stars reserves the right to alter, suspend or discontinue any part (or the whole of) the Website including, but not limited to, any products and/or services available. These terms and conditions shall continue to apply to any modified version of the Website unless it is expressly stated otherwise.

Limitation of liability

Nothing in these terms and conditions will: (a) limit or exclude our or your liability for death or personal injury resulting from our or your negligence, as applicable; (b) limit or exclude our or your liability for fraud or fraudulent misrepresentation; or (c) limit or exclude any of our or your liabilities in any way that is not permitted under applicable law.

We will not be liable to you in respect of any losses arising out of events beyond our reasonable control.

To the maximum extent permitted by law, Danny Lewis trading as Sporty Stars accepts no liability for any of the following:

• any business losses, such as loss of profits, income, revenue, anticipated savings, business, contracts, goodwill or commercial opportunities;
• loss or corruption of any data, database or software;
• any special, indirect or consequential loss or damage.

General

• You may not transfer any of your rights under these terms and conditions to any other person. We may transfer our rights under these terms and conditions where we reasonably believe your rights will not be affected.
• Some of the pictures on this website are stock pictures and were not taken by Sporty Stars.
• These terms and conditions may be varied by us from time to time. Such revised terms will apply to the Website from the date of publication. Users should check the terms and conditions regularly to ensure familiarity with the then current version.
• These terms and conditions contain the whole agreement between the parties relating to its subject matter and supersede all prior discussions, arrangements or agreements that might have taken place in relation to the terms and conditions.
• The Contracts (Rights of Third Parties) Act 1999 shall not apply to these terms and conditions and no third party will have any right to enforce or rely on any provision of these terms and conditions.
• If any court or competent authority finds that any provision of these terms and conditions (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of these terms and conditions will not be affected.
• Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
• These terms and conditions will be governed by and interpreted according to English law. All disputes arising under these terms and conditions will be subject to the exclusive jurisdiction of the English courts.

Danny Lewis trading as Sporty Stars details

Danny Lewis trading as Sporty Stars of 5 Trees Court, Fore Street, Topsham, Devon, EX3 0HP operates the Website www.sportystars.co.uk.

You can contact Danny Lewis trading as Sporty Stars by email on danny@sportystars.co.uk

Attribution

These terms and conditions were created using a document from Rocket Lawyer (www.rocketlawyer.co.uk).

Cancellations

Any After School Club booking that is cancelled due to school closures, the school being unable to host for any reason or due to elements out of our control, will not be eligible for a refund.  It is SportyStars discretion as to whether a credit note can be issued and used for future clubs.

If a child is unable to attend a club due to illness, holiday or any other reason that is not due to SportyStars, you are not eligible for a refund. However SportyStars may be able to offer credit notes in exceptional circumstances- this is up to the discretion of SportyStars and will be examined on an individual basis.

Any party that is booked requires a deposit, this deposit is non-refundable when cancellation occurs.  It is up to SportyStars discretion as to whether a credit note can be raised and used for future parties, or whether the party can be postponed until a later date.  If a venue has been hired and paid for, this is non-refundable alongside the deposit value.  If the full value of the party has been paid for in advance, individuals are able to postpone to a later date or a credit note can be used for future parties.

Any Holiday Camp or Little Stars that is cancelled due to reasons out of SportyStars control will be eligible for a credit note that covers any future events.

Sporty Stars Holiday Camp Booking Terms and Conditions

When you book with Sporty Stars, these Terms and Conditions and other information such as our Parents Guide and Policies and Procedures document define the agreement between us and let you know what to expect from Sporty Stars and what we expect from you.  If you have any questions about our Terms and Conditions, please call our director Danny Lewis on 07514983066.

1. Bookings

Bookings made online or by telephone will be confirmed by email via our booking system.

2. Payments

Sporty Stars accepts payment by credit card, debit card and childcare vouchers.  We do not accept payment by cheque, American Express or PayPal.  

3. Offers and Discounts

Occasionally we will offer discounts and promotions on certain camps. Discount will end at midnight on the day advertised. These prices are only valid for the period displayed on the website.

4. Paying with Childcare Vouchers

Sporty Stars accepts all childcare vouchers (CCVs) as a form of payment for Holiday Camp bookings. These can be used via our booking system using PonchoPay.  

5. Changing your booking

You can move your dates within the same season (e.g. summer), subject to availability, provided you do so more than 7 days from first camp date (it is not possible to move or add dates within 7 days). When moving days, if the current day price is greater than the original price paid (e.g. if you originally booked on an offer price) you will be charged the difference. You can also add additional days to your booking and will be charged at current price. Please note prices may increase from one season to the next.

6. Cancellations

If you give us at least 28 days’ notice before the camp date(s) you would like to cancel, we will refund all monies paid.  If you have paid by Childcare Vouchers or using credit from your account, we will hold the amount in credit on your account. If your voucher provider accepts refunds, you can request the refund to be returned to your provider.  (Please note Edenred do not accept refunds.)

As we offer a discounted weekly price, if you wish to cancel a day(s) within a week, we will then recalculate your booking at the daily rate (at the time of your original booking) which may result in an additional charge.

If you give us less than 28 days’ notice before the date(s) you would like to cancel, no refund is available.

8. Your child’s information

It is the responsibility of the person making the booking to ensure that all details provided are accurate, in particular full information about each child, including medical and other special educational needs, and emergency contact information.  If we do not have all this information before camp starts, your children will not be allowed on camp.

9. International Bookings

Children booked from overseas are required to have a good level of spoken English so that they can follow the instructions from the leaders and are able to communicate with the other children.

We require a local telephone contact number and address once you are in the UK, in case of an emergency.

10. Special requirements

Sporty Stars recognises that the needs of individual children vary, and will endeavour to accommodate children with specific needs and/or medical conditions within the camp environment.  It is our policy not to exclude any child due to specific needs and/or medical conditions wherever possible.

It is the responsibility of the parent/carer to inform us of any medical conditions and special educational needs or disabilities, whether booking online or over the phone, so we can discuss how best to accommodate the child, and consider whether any reasonable adjustments can be made to ensure they are able to fully participate and enjoy the activities on camp within the staffing ratios provided for their age group. The needs of each child vary so decisions are made on a case-by-case basis and depend upon the level of support each individual child may require.

We are not able to provide additional staff to support a child above our standard ratios of 1:8 or 2:16 for 4 to 5 year olds, 1:14 for 6-7 year olds and 1:15 for 8 years old and over, irrespective of any specific needs or medical conditions.  Where we feel that a child is not coping within these ratios, we reserve the right to ask the parent/carer to come and collect their child.  No refund will be available.

Where a child does require one-to-one support, Sporty Stars will permit parents/carers to attend camp to support their child, providing the Sporty Stars safer recruitment standards are met. Sporty Stars does not provide one-to-one support.

We are happy to accommodate a child with specific needs on a paid trial basis and reserve the right to review further bookings.

11. Illness and First Aid

Sporty Stars requires that all children who are ill or infectious be kept home for the full duration of their ailment, and for 48 hours after the last symptom occurs.  Sporty Stars will only administer medication if it has been prescribed by a doctor or other health professional.

In the event of an accident, first aid will be administered to children in our care, and the emergency services will be called if necessary.

Essential prescribed medication including Epipens must be handed in to the Camp Manager for safe-keeping. All Sporty Stars First Aid policies are in line with Ofsted recommendations.

12. Child Exclusion

Sporty Stars has a responsibility for ensuring the well-being and safety of all children in our care and have approved procedures for managing behaviour.  The company follows a zero tolerance policy on discrimination, bullying and persistent poor behaviour of any kind, irrespective of any special needs.  On rare occasions, and in more serious cases, we reserve the right to ask parents to remove children from camp either for the remainder of the day (part exclusion), or for the rest of the season (full exclusion). No refund will be made for any remaining days booked, and any costs associated with the exclusion will be the parents’ responsibility. We reserve the right to exclude a child at any time prior to or during a session due to illness.  The parent/carer will be expected to come and collect their child.

13. Late pick-up

All children MUST be collected by 5:15pm / 4:30pm depending on camp loction (unless timings are otherwise specified at time of booking). If for any reason you are unable to collect by stated time, we ask that you call the Camp Manager or Head Office as soon as possible.  Two members of staff will wait with your child until they are collected.  You will be charged a late pick-up fee of £5 for every 15 minutes after this time to cover the additional staffing cost.  If we have no contact from a parent/guardian by 6pm, we will contact Social Services to advise them we have an uncollected child.  We reserve the right to refuse future bookings from parents who continually pick up late.

14. Notice of Absence

If a child is not attending a scheduled day on camp, parents/carers must telephone the Camp Manager or Head Office to allow us to update records.

15. Programme and activities

From time to time, we may need to change venues, dates, activities and courses for reasons within or outside our control. 

Activity programmes are subject to change in the event of unsuitable weather or other circumstances beyond our control.  Timetables displayed on camp are a guide and are subject to change. Specific extra activities such as zorbing (where available) and archery tag are scheduled in as much as possible, however, if you are booking individual days, we cannot guarantee these activities will fall on those particular days.

In exceptional circumstances we may have to cancel particular dates at a venue, and in this event, we will try to give those booked onto the programme at least 14 days’ notice and will offer a suitable alternative if one is available, or refund all monies paid for the dates cancelled, if preferred.

16. Personal Property

All your child’s personal property is your responsibility and Sporty Stars is not liable for any lost or damaged property on camp.  If you believe that your child has left an item on camp, please contact the Camp Manager who will do their best to assist you.  Lost property will remain on camp until the last day of the season and should be collected before the last day.  Unclaimed lost property will be taken back to Head Office and then donated to charity.  We are unable to return any items to you from Head Office.

17. Mobile Phones and Electronic Devices

All mobile phones and electrical devices are prohibited on camp. If found, children will be asked to place the device in the Camp Manager’s box which will be locked and secured at all times.  The device will be returned to the authorised parent/carer at the end of the session.

18. Insurance

All children in our care are covered by our Public Liability Insurance.

19. Photography / Filming

Please be aware that Sporty Stars occasionally take photographs/video footage of children on camp for promotional reasons.  If filming is due to take place, camp staff will inform all parents on arrival and your children can be opted out if you wish.  

21. Parent Feedback / Complaints

If you have concerns or suggestions, please tell us; we value your feedback and use it to develop and improve our services.

If you have a concern regarding camp, this should initially be raised with your child’s Camp Manager or Activity Leader.  If you are unable to resolve the issue, then the relevant Divisional Manager at Head Office will be advised, and will attempt to resolve the issue to your satisfaction.  In the unlikely event that your complaint cannot be resolved, you may wish to contact Ofsted on 0300 123 1231.

22. Safeguarding

Sporty Stars has legal obligations in relation to safeguarding and any suggestion of child abuse or neglect will be investigated and reported to our regulator, Ofsted, or relevant local authorities and agencies.

23. Policies and Procedures

For our full policies and procedures document, please email our customer services team at info@sportystars.co.uk

24. Data Protection

Sporty Stars is registered as a Data Controller under the Data Protection Act 1998 (GDPR from 25th May 2018).  To process your booking, we need to collect personal details about you and your children.  We will treat it as confidential and keep it secure, complying with all relevant UK legislation.  We will use your email address and telephone number to contact you with information that relates to any bookings that you make and any information that we might need that relates to the welfare of your child.  We would also like to use some of your details to tell you about our products and services, and those of our parent/sister organisations and will ask for your consent during the registration / booking process.  You may unsubscribe at any time.

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Terms and Conditions of Use